Frequently Asked Questions

“I know Mom needs some help, but I’m not sure what’s even available. Where do I start?”


If you’re struggling with similar questions and challenges related to finding help at home in Chicago and the surrounding areas, we’re glad you’ve found Inspired Home Care! We help families each and every day who have found themselves in need of a senior care solution by providing the resources and answers they need.

To that end, we’ve compiled some of our most frequently asked questions and the corresponding answers. Simply click on a question to reveal the answer; or contact us with any additional questions not listed here.

Click each question to reveal the answer.

Q. In what areas are your services available?
We’re pleased to offer professional, client-centered in-home care for seniors throughout Cook, Lake, DuPage, McHenry, and Kane counties in Illinois. For a full listing of cities served, visit our Service Area page.
Q. How do I know if my loved one needs in-home care?
When a loved one is in the beginning stages of showing signs of loss of functionality, and ideally even before then, it’s a good idea to begin your search for a care solution. Our services are customized to each individual’s needs, and modified as needs change.
Q. What kind of services do you provide?
Inspired Home Care offers private duty non-medical home care services, such as companionship, personal care, housekeeping, meal preparation, transportation, and running errands. Find a full listing of our services on our Home Care Services page.
Q. How quickly can I arrange for service?
It can depend on the level of assistance needed, but we can typically begin services within a day.
Q. How much does the service cost?
Everyone’s care needs are different. For that reason, it is difficult to say how much services will cost without learning more about the care needed. Please contact our office to speak with us further. We can also schedule a free in-home assessment to obtain a better understanding of one’s care needs and to help determine the cost of the service.
Q. Do you require a minimum of hours and days a week in order to provide care?
To ensure the highest quality of care, we require a minimum of 4 hours of service.
Q. What are my payment options for home care services?
For your convenience, we accept Veterans Aid & Attendance benefits, long-term care insurance, EFT (ACH), credit cards, and checks.
Q. How do I know if I quality for Veterans Aid & Attendance benefits?
  • Over age 65
  • A veteran, spouse of a living veteran, or surviving spouse of a veteran
  • Served as “Active Military” status for 90 days during an approved time of war (WWII, Korean War, Vietnam War)
  • Received an honorable discharge
  • Meets income requirements
  • Requires assistance with bathing, grooming, meal preparation, etc. on a regular basis in order to stay independent at home or in chosen place of residence
Q. Are your home care services covered through Medicare, Medicaid, or insurance?
Because our services are non-medical in nature, they are not covered by Medicare or Medicaid. We do accept a variety of personal payment options, including EFT (ACH), credit cards, and checks.
Q. Is your agency licensed?
Yes, Inspired Home Care is licensed by the Illinois Department of Public Health to serve Lake, Cook, DuPage, Kane and McHenry counties.
Q. Are your caregivers insured and bonded?
Yes, all of our caregivers are insured and bonded for the safety and peace of mind of our clients and their families.
Q. How are your caregivers screened?
All of our caregivers are subjected to extensive background checks, including IDPH, E-Verify (DHS), drug screenings, and reference checks.
Q. What kind of training do your caregivers receive?
Our caregivers all receive standard IDPH training, as well as mandatory training on all aspects of aging from IPCed. While typical home care agencies provide about 10 hours of general training to their caregivers, we provide over 120 hours of highly specialized in-home caregiver training.
Q. What makes Inspired Home Care different from other in-home care companies?
At Inspired Home Care, we offer highly customized care solutions in adherence to our inspiration and nurture philosophies, holistic, client-centered approach to care, and focus on client-caregiver matching. Additionally, we provide a significantly higher than average training regimen for our caregivers. We are also owned by a progressive national family healthcare company, have received numerous awards, and receive consistently outstanding reviews from a third party satisfaction measurement company.
Q. What are the advantages of home care?
Home care allows older adults to age in place where they are most comfortable, with personalized, one-on-one care, enhancing safety and independence and allowing for a continuum of care.
Q. Who can receive in-home care?
Anyone can receive in-home care services from Inspired Home Care. We personalize our services to meet each person’s individual needs.
Q. Will I be able to reach someone at your agency after hours and how should I do so?
Yes, someone is available 24/7 to assist you. Simply call our office at (847) 787-7572.
Q. Are your services available in nursing homes or assisted living facilities?
Yes, we can provide assistance wherever a senior calls home.
Q. What if my caregiver is sick and cannot make it to my house?
We will provide a substitute caregiver who is equally skilled as soon as possible.

If you have further questions that aren’t addressed here, we’re always available to provide you with the answers you need. Contact us at (847) 787-7572 to learn more.

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